Business Banking Market Executive

Position: Business Banking Market Executive I

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GENERAL FUNCTION

Manages and coaches Business Banking Relationship Managers and potentially Business Banking Market Managers, in the < $10MM revenue segment, with the objective of achieving growth, operational excellence and client experience goals. Directs, coaches and leads execution of the Business Banking playbook, including annual business planning, portfolio segmentation, business development, and client relationship strategies. Establishes sales and performance goals for team members, ensures accountability to Bank policies and procedures, and mentors team members on more complex credit and relationship structures.

Responsible for understanding and identifying future talent available in the market and cultivating those relationships. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, consistently identifies, assesses, manages, monitors, and reports risks of all types.

DUTIES

& RESPONSIBILITIES

Performance and Talent Management Provide leaders and Relationship Managers with ongoing feedback, coaching, and direction in client and prospect business development through regular individual sales meetings, team meetings, and joint calling efforts to elevate individual and team performance. Ensure sales effectiveness and performance management outcomes are being achieved as tracked through weekly and monthly reporting. Utilize established onboarding tools and resources to effectively assimilate new team members and support early success.

Business Development Lead portfolio and business planning efforts to grow primary client relationships and acquire new prospective relationships aligned to deposit, loan and fee goals. Lead prospect strategies for new client relationships utilizing referral sources, existing clients, and centers of influence. Maintain active and visible community and industry involvement to expand relationship networks and remain informed of market trends, industry practices, services, and competitive dynamics.

Ensure customer relationships are managed to maximize revenue contribution while mitigating risk and addressing client needs. Partner with internal and external product teams to develop tailored relationship strategies for key clients and prospects. Lead One Bank approach across applicable Fifth Third products and services with the goal of being the client’s primary bank. Client Experience Oversee execution and follow through on One Bank meetings, precall planning, the One Bank Consultative Sales approach, and timely postcall followup.

Ensure consistent and effective utilization of the Bank’s client relationship management system for client activity tracking, call reporting, and pipeline management. Credit Excellence Develop strong partnerships with credit partners and ensure adherence to established portfolio management guidelines and credit policy. Ensure team achievement of credit standards and metrics related to asset quality, credit administration, renewals, financial documentation and covenant monitoring.

Monitor client financial performance, condition, and industry trends to ensure credit exposure remains within acceptable risk tolerances and is appropriately structured and priced.

SUPERVISORY RESPONSIBILITIES

Provide timely, candid, and constructive performance feedback; develop employees…