Customer Service Advisor

Customer Service Advisors

Location:

Falkirk
Salary: £24-25,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
 
* Be the first point of contact for a variety of customer queries via phone and email
 
* Handle orders, updates, delivery queries, billing issues, and general service enquiries
 
* Accurately manage and update customer information across systems
 
* Provide thoughtful, solution-focused support, including for customers in vulnerable situations
 
* Resolve customer issues independently wherever possible, escalating only when necessary
 
* Stay current on service updates, internal communications, and best practices
 
* Support overall team goals through personal KPIs and shared responsibilities
 
* Ensure compliance with safety, data protection, and quality standards

What You’ll Bring
 
* Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
 
* Strong communication skills and a calm, professional approach
 
* Great attention to detail and ability to manage data accurately
 
* Confidence navigating new systems and multitasking in real-time environments
 
* A willingness to learn and adapt in a collaborative, team-oriented workplace
 
* Drive to contribute meaningfully to a high-performing team
What You’ll Gain
 
* Paid overtime and flexible shift options during peak seasons
 
* Performance-based hybrid working following successful probation
 
* A comprehensive six week onboarding programme with dedicated support
 
* Ongoing coaching, learning resources and development opportunities
 
* A workplace that values your contribution and supports long-term growth
To explore your future