Receptionist, Administrative​/Clerical

The GP receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patients as required.

To act as a centralpoint of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

Market Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. Recently under new management, the surgery is focused on modernising its services, strengthening clinical capacity, and improving patient experience.

The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Market Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.

The core responsibilities of the receptionist are as follows. On occasion, there may bea requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entryof new and temporary registrations and relevant patient information as requested
• Input dataas necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
• Manage all queries as necessary in an efficient manner
• Carry outsystem searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain aclean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to thecore responsibilities, the Receptionist may be requested to;

1.Action incoming emails and correspondence as necessary

2.Completeopening and closing procedures in accordance with the rota

3.Partake inaudit as directed by the audit lead

4.Support admin team, providing cover during absences

5.Scan patient related documents and attach scanned documents to patients healthcare record

• Educated to GCSE level or equivalent

• Experience in a GP practice
• Experience with System One
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.