Customer Service Representative

We're urgently looking for two Customer Service Representatives to join a friendly, supportive, and fast‑paced team in Grantham. If you thrive on helping others, enjoy variety, and want to be part of a collaborative organisation with UK‑wide reach, this role is an opportunity you won't want to miss.

As a key member of the customer service function, you'll ensure clients receive a smooth, high‑quality experience across a network of UK sites. From onboarding new customers to managing daily enquiries and bookings, you'll be at the centre of keeping everything running efficiently.

• Supporting customer onboarding and maintaining service databases.
• Liaising with partners and suppliers to coordinate service delivery.
• Producing customer reports and processing quotes, purchase orders, and sales orders.
• Setting up new contracts and accurately managing customer records.
• Responding to enquiries via phone, email, and face‑to‑face.
• Organising and managing bookings using internal systems.
• Working closely with operations, sales, commercial, IT, and finance teams.
• Updating portals and systems with accurate data for reporting.
• Assisting with training and supporting new team members when required.

• Previous experience in customer service or an administrative environment.
• Confident using internal systems, databases, and Microsoft applications (Outlook, Word, Excel).
• Strong attention to detail with accurate data entry skills.
• Excellent communication skills and a professional approach to customer interaction.
• Highly organised, proactive, and able to manage multiple tasks in a fast‑paced setting.
• A positive, reliable team player who's equally comfortable working independently.

If you're looking for your next step in customer service and want to be part of a team that values people, service, and accuracy, we'd love to hear from you. Apply today