Debt Advice Team Manager

DMP Team Manager

Location: Grantham, England, United Kingdom

Hours: Full Time, Monday-Friday, 40 hours per week (35 working hours with a paid 1 hour lunch break each day)

Salary: £30,000 per year

We’re looking for a motivational leader with a passion for helping people to join our team as a DMP Team Manager. Ideally you will thrive in a fast‑paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.

• Lead a team of Debt Advisers, ensuring high‑quality financial guidance is provided.
• Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
• Create a positive and supportive team culture, empowering individuals to succeed.
• Ensure smooth collaboration between office‑based and remote team members.
• Implement and embed change management initiatives.
• Identify areas for improvement and make recommendations for positive change.
• Uphold Consumer Duty principles in daily operations.
• Champion continuous improvement and new ways of working at every opportunity.

• Strong leadership and people management skills.
• A good understanding of debt solutions and financial regulations.
• Excellent communication and interpersonal abilities.
• A problem‑solver with great attention to detail.
• Confident in handling challenging conversations around performance.
• Proficient in Microsoft Office.

We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

We are dedicated to making a difference in the lives of those in need and would love passionate, empathetic and understanding colleagues to join us in our mission. If you are customer‑focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team.

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at Pay Plan.

-(Apply online only)