Quality Assurance Supervisor - Nights

• Location: Unit K, Springhead Enterprise Park, Northfleet, Gravesend

Job Objectives and Responsibilities

To lead and manage the shift team of QA’s. To be the first port of call for all factory quality issues and challenges. To be responsible for ensuring that all product and process comply with food safety, legality and quality requirements throughout all stages right from raw material intake through to the final product. To ensure the QA team provides support services to the production team while also ensuring production comply to procedures.

Team Management & Expertise

• To effectively manage team members in a proactive manner daily
• Track QA paperwork and conduct daily activities to ensure correct completion of tasks as per company procedures.
• Identify training or refresher training requirements for members of the QA team
• Generate shift reports to effectively communicate issues and non-conformances on shift and between teams and departments
• Develop a multiskilled QA team function
• Attend production meetings and communicate relevant discussions back to the QA team
  • Hold QA meetings to enable thorough communication about daily production issues, product launches and other general updates

Product Safety Quality & Legality

• Be the first line of contact for all production issues relating to low risk, high care, collation, and storage areas. Make decisions in conjunction with Technical and production managers>
• Ensure raw material, finished product, shelf life samples, environmental swabs, listeria swabs, air plates and water samples are conducted as per schedule
• Ensure all samples are accurately registered on the lab system prior to collection
  • Ensure all aspects of routine QA tasks are fulfilled and carried out in a timely manner as per procedures
• Conducting audits and generating reports to establish root cause, corrective actions and preventative actions
• Working as a team with other departments to arrive at solution
• Finished product assessment, Taste panel assessment and End of Life assessment and reports
• When covering for a QA, carry out all duties as outlined in that role profile to the highest standards
• Undertake serious complaint investigation and response
• Perform rejection and RTM responses
• Involvement hygiene audits, identifying issues and establishing corrective actions
• Involvement in the validation of work, review CCP operations and challenge the system, as appropriate
• Support the Quality Systems Manager
• Complete traceability exercises, including mass balances on film and product
• Draw up factory documents, in line with new products, customer requirements or a change in standards
• Create quality standards for the production areas
• Review concession requests and action as required
• Investigate and action non-conformances
• Involvement and undertaking of microbiological and chemical investigations to include auditing, sampling, analysis of findings and action plans
• Attend daily, weekly and project meetings
• Maintenance, audit and review of Glass and Hard Perspex register
• Maintenance and review of knife register
• Arrange meetings with internal stake holders where reoccurring issues are identified
• Assist QAs and QA Manager as and when required
• Assist with the booking of holidays, absence line details and staff management systems, e.g. Mitrefinch and My Prep World
• Identify and make provision for any skills training where required within the QA team
• Involvement in preproduction run and product launches
• Trending the departments Key Performance Indicators
• Any other duties which may occur which calls for your presence and involvements to arrive at solution.

Key Skill & Experience Requirements

• Ability to resolve problems and provide feedback, whilst being able to recognise areas of potential non-conformance, relating to, but not limited to legislation, best practice and customer requirements
• Ability to apply problem solving techniques to help resolve issues and improve data collation, reporting and investigations techniques where necessary whilst complying with legislation and the site QMS
• Self-motivated
• Ability to communicate effectively to a wide range of people
• Ability to work well as part of a multi-functional…