Guest Services Advisor; Customer Experience

Guest Services Advisor (Customer Experience)

Purfleet, Essex Permanent Hybrid £23,850 PA

Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast paced environment?

As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.

Key Responsibilities:

• Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media
• Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism
• Proactively contact guests to collect and confirm essential travel information
• Resolve queries and issues with empathy, clear communication, and a solution focused approach
• Work collaboratively with internal teams to ensure seamless guest journeys
• Occasionally support operations at ports, airports, or onboard during special events

Skills & Experience:

• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• A genuine customer first mindset and ability to remain calm under pressure
• Confident problem solving skills and adaptability to changing priorities
• Comfortable using email platforms, CRM systems, and Microsoft Office
• A proactive team player who thrives in a collaborative environment
• We welcome applications from candidates with experience in retail or hospitality customer facing roles
• Car owner/driver desirable due to location

Working Arrangements:

• Hybrid working: 3 days office based (Wednesday mandatory), 2 days remote
• Monday Friday, 09 30 (1 hour for lunch)
• Occasional Saturdays:
  Approximately 1 in 7 with a day off during the week
• Participation in a 24 hour emergency support rota (approx. 1 in 12 weeks, additional pay provided)

Group Assessment Date:
Wednesday 4th February 2026 Must be available to attend

This role is ideal for someone who enjoys variety, takes pride in delivering excellent customer service, and wants to be part of a supportive, customer focused team. If this is you, contact Julie or Aimee at One to One Personnel today on (phone number removed) or (url removed) or (url removed)