Retail Supervisor Superstore

Retail Supervisor – Malvern Superstore

Company: Cancer Research UK (CRUK)

Location: Malvern Superstore

Contract: Permanent

Hours: Part time, 30 hours per week (open to full time, part time, job share)

Salary: £24,705 - £28,833 pro rata

Reporting to: Superstore Manager

Department: Trading

We exist to beat cancer. We’re seeking an inspiring superstore supervisor to join our trading team in the clothing/fashion department. You’ll be an ambassador for Cancer Research UK, supporting the superstore management team to maximise sales and fundraising targets, and creating a welcoming space for the community.

• Take responsibility for the commercial running of the clothing/fashion department, including display and merchandising, stock management, inventory generation, maintaining shop standards, store layout, sales and income.
• Collaborate with the superstore management team to meet agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell‑through and stock processing.
• Lead by example and provide excellent customer and supporter service.
• Support the organisation and delivery of creative fundraising events for the store.
• Deputise for the superstore management team by assuming additional responsibilities, including supervision of colleagues and volunteers, assisting with team training, and undertaking keyholder responsibilities when required.

• Experience supervising and inspiring a diverse team.
• Comfort in a vibrant, fast‑paced customer‑facing environment.
• Strong relationship building and communication skills.
• Commercial awareness.
• Adaptability to changing circumstances.
• Creativity and initiative, with the ability to provide direction to a team.
• Ideally, experience in a retail role, understanding of brands or online marketplace, and familiarity with working within sales and profit targets.

In return, we provide a generous benefits package, career and personal development opportunities, and tools, policies and processes to support your success. Benefits include a substantial retirement plan, flexible leave allowance, discounts across travel, technology, gym membership, and more.

We operate an anonymised shortlisting process in line with our commitment to equality, diversity and inclusion. CVs are required but not viewed until invited for interview. Please complete the work history section of the online application. Positions are subject to a satisfactory basic DBS check. If you require adjustments during the application or interview process, let us know.

We actively encourage applications from people of all backgrounds, especially those from ethnic minority backgrounds who are under‑represented. We do not recruit anyone below the age of 18 to protect young people from health & safety and safeguarding risks.

We will review applications regularly; the role may close earlier if a high volume of applications is received or a suitable candidate is found.