Interim L1 Engineer

Interim Deskside and End User Support Engineer

Great Yarmouth

29 December 2025 to 26 January 2026

We are seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting.

The Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels.

• Provide first line deskside IT support to end users across hardware software and connectivity issues
• Diagnose and resolve incidents and service requests within agreed SLAs
• Install configure and support Windows 10 and Windows 11 laptops desktops printers and peripherals
• Support Microsoft 365 applications including Outlook Teams and Share Point
• Carry out basic Active Directory tasks including password resets account unlocks and permissions
• Escalate more complex issues to second and third line teams when required
• Log update and close tickets accurately within the IT service management system
• Deliver a professional and customer focused service at all times

• Previous experience in a Level 1 or deskside support role within a corporate or managed services environment
• Strong working knowledge of Windows 10 and Windows 11
• Good understanding of Microsoft 365 and common end user applications
• Basic Active Directory experience
• Familiarity with ITSM tools such as Service Now
• Strong communication and customer service skills
• Ability to manage multiple tasks and work independently