Tom Ford Counter Manager - John Lewis Bluewater

Tom Ford Counter Manager - John Lewis Bluewater 37.5hrs

Apply for the Tom Ford Counter Manager - John Lewis Bluewater 37.5hrs role at The Estée Lauder Companies Inc.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment, with the accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and leading a high‑performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this role could be the perfect opportunity and the first step toward a long‑term fulfilling career in the beauty industry.

We offer a culture that values diversity of thought and people, with progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

• Effective verbal and written communication skills; excellent interpersonal skills
• Quality customer service skills; skilled at winning people over
• Results‑oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Sense others’ development needs and bolster their abilities
• Anticipate, recognise and meet customers’ needs
• Handle difficult and tense customer service situations with diplomacy and tact
• Guide the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Model team qualities like respect, helpfulness and cooperation
• High attention to detail and organisational skills
• Work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Maintain confidentiality, tact and discretion when dealing with people

• Retail sales experience
• Team leadership experience
• Degree of experience dependent on business/store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system, including email and Microsoft Excel

Not Applicable

Full-time

Sales and Business Development

Personal Care Product Manufacturing