Implementation Consultant - Functional

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure.

The Implementation Consultant serves as the functional owner of implementation work streams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live — including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions).

This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential.

Location:

United States (Remote) with up to 50% travel

Duties And Responsibilities Implementation & Project Leadership

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions
• Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability

Business Process & Configuration Design

• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
• Validate that configured workflows reflect real-world field operations and customer requirements
• Partner with SMEs to ensure the solution supports day-to-day operational needs

Training, Adoption & Change Support

• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
• Identify Field Champions and support their enablement ahead of Field Pilot
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
• Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available

Testing, Validation & Go-Live Readiness

• Coordinate UAT planning and execution from a functional/business-process perspective
• Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
• Support go-live cutover planning and ensure clean handoff to Customer Success and Support

Scalable Implementation Practices

• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
• Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
• Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments

Required Skills & Experience

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles
• Proven experience leading project or functional work streams for enterprise software implementations
• Ability to translate customer business requirements into scalable, well-documented configuration plans
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal…