Receptionist​/Care Navigator​/Administrator

An opportunity has arisen for a reliable, enthusiastic and motivated individual to join our practice Reception/Administration team.

Part-time or full time role would be considered for the right applicant.

Dr Sinha's Surgery is based within Cromwell Primary Care Centre and at Laceby Village Surgery. We are looking for a team member to ensure that the reception and administrative areas of the practice run smoothly and provide the highest achievable levels of service and care to both patients and other members of the practice team, including Doctors and Nurses.

Key Responsibilities:

Telephone Duties:
Making appointments, giving out results, general enquiries, arranging home visits, contacting other providers, handling incoming mail.

General Reception Duties:
Greeting and directing patients, greeting and directing visitors, making appointments, responding to the needs of both Doctors and Nurses during surgery. Health & Safety awareness (including handling samples)
Fire Warden Duties as and when necessary. Inputting and extracting information from the practice computer system

General housekeeping e.g. keeping the waiting areas and reception tidy. Mailing Post on a daily basis. Open and close up the building as required.

Filing/Scanning/Read coding:
Scanning letters in patients records on a daily basis and adding the appropriate read codes.

Summarising full patient records on receipt from the health authority. Filing manual records when necessary and pulling manual records when necessary from Records Archive Room.

Repeat Prescriptions:
Dealing with requests for repeat prescriptions, raising prescriptions as per the practice protocols and dealing with any queries.

General Administration Duties:
Completing and sending referral letters and proformas, actioning Systm One tasks on a daily basis, handling medical/insurance reports. Registering new patients and managing patient deductions and sending of notes via the courier.

Our PMS practice has a list size of approximately 4600 patients and we work across 2 sites, the purpose built Cromwell Primary Care Centre in Grimsby and also having a branch surgery in Laceby Village, just a couple of miles outside of Grimsby. We are looking for a dedicated and hardworking person to join our team.

Job Purpose Statement:

To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.

Key Responsibilities:

Telephone Duties:

These will include:

Making appointments

Prescription requests

Giving out results

General enquiries

Arranging home visits

Contacting other providers

Handling incoming mail General Reception Duties:

These will include:

Greeting and directing patients

Greeting and directing visitors

Handing out prescriptions

Making Appointments Responding to the needs of both Doctors and Nurses during surgery

Health & Safety awareness (including handling samples)
Fire Warden Duties as and when necessary

Collecting monies from patients for non NHS Services Inputting and extracting information from the practice computer system

General housekeeping e.g. keeping the waiting areas and reception tidy Preparing the consulting rooms prior to surgery and tidying the rooms after surgery

Mailing Post on a daily basis

Open and close up the building as required

Filing/Scanning/Read coding:

Scanning letters in patients records on a daily basis and adding the appropriate read codes.

Summarising full patient records on receipt from the health authority

Filing manual records when necessary and pulling manual records when necessary from Records Archive Room Repeat Prescriptions:

Dealing with requests for repeat prescriptions

Raising prescriptions as per the practice protocols

Dealing with any queries relating to repeat prescriptions

General Administration Duties Completing and sending referral letters and proformas

Actioning Systm One tasks on a daily basis

Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.

Registering new patients and managing patient deductions and sending of notes via the courier.

Skills and

Qualifications:

Friendly and approachable

Computer skills

Good face to face and telephone communication skills

Ability to work under pressure and prioritise workload

Common sense

Flexible team player

Ability to deal with violent and aggressive patients

Ability to work alone efficiently

Training

It is your responsibility to keep up with Mandatory Training This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.

• Good interpersonal and communication skills.
• Basic IT skills including use of Microsoft Word and Email.
• Experience of working in a health…