Administration Assistant Bank

The post-holder will work across Navigo Services as needed and on an ad-hoc basis to meet organisational needs.

Members of the admin bank will assist in ensuring service experiences are positive and that service-user confidentiality is maintained at all times. Treat all visitors—service users, families/carers, colleagues and others—with respect, dignity, courtesy and in accordance with Navigo Values.

The post-holder will maintain up-to-date knowledge of Navigo policies, processes and procedures and work within these at all times.

Assist in administrative duties under the direction of the Admin Manager and Senior Administration staff within the provision of team requirements.

Undertake relevant duties requested by Management that correspond to the general character of the post and are commensurate with the level of responsibility.

Provide an efficient and effective administrative/clerical support service across all areas of Infrastructure and Operational Services as required.

Provide an efficient and effective front-line service to clients, staff, external agencies and members of the public face‑to‑face, on the telephone and electronically.

• Work within the Administrative Teams that support services, undertaking routine admin duties such as photocopying, scanning and word processing.
• Process routine documentation and, where required, data entry of invoices that are collated, checked and recorded according to set guidelines.
• Perform accurate word‑processing duties and data inputting on the electronic system.
• Maintain filing systems, both manual and electronic, that are up to date and accurate.
• Deal with a wide range of enquiries from the public and staff members, face‑to‑face, over the telephone and electronically, ensuring all enquiries are handled efficiently while maintaining confidentiality.
• Maintain excellent working relationships with all staff within the teams, other employees, partner agencies and any visitors to the service areas.
• Adhere to and action health and safety procedures as necessary.
• Maintain confidentiality at all times and comply with the Data Protection Act and Access to Health Records procedures.
• Comply with Health and Safety Regulations and work within the policy guidelines of Navigo, maintaining a proficient working knowledge of Navigo policies.
• Effectively manage compliance in mandatory training within the guidelines of Navigo.

NAViGO is a public‑service, not‑for‑profit social enterprise dedicated to the community. We put people who use the service first and aim to make the job enjoyable while building caring relationships with the local community.

In April 2011, North East Lincolnshire mental health services became a not‑for‑profit social‑enterprise called NAViGO.

Most people who use our services will continue to access them through the NHS. NAViGO continues to provide the mental health and social care services that the people of North East Lincolnshire expect: innovative services in a variety of settings, including people’s homes, GP practices and community‑based buildings.

We work closely with the community to provide dynamic, innovative services and to challenge the stigma and discrimination associated with mental health conditions.

This social enterprise is about working together with local people to create services that are owned, controlled, supported and loyal to the community.

We are only interested in delivering services we would be happy for our own families to use.

Same content as described under Main duties of the job.

• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
• OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency.
• Knowledge of hospital administration procedures.

• Working knowledge of Microsoft Office packages.
• Effective organisational skills.
• Ability to prioritise.
• Ability to use own initiative.
• Ability to work under pressure.
• Attention to detail and accuracy.
• Active and effective team member.
• Adaptable and flexible in approach to working practice.
• Able to develop, establish and maintain…