Secretary, Administrative​/Clerical

Position: Support Secretary

Liverpool University Hospitals NHS Foundation Trust

Support Secretary

The closing date is 11 November 2026

Support Secretary
Band 3
37.5 Hours per week
Permanent To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.
** Please note this vacancy may close early once sufficient applications have been received**

Main duties of the job

• 1. Type dictation from audio transcription of clinical correspondence and documentation.
• 2. Quality check documentation completed in clinical administration support.
• 3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• 4. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• 5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• 7. Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.
• 9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.
• 10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.

Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page

Job responsibilities

• 1. Type dictation from audio transcription of clinical correspondence and documentation.
• 2. Quality check documentation completed in clinical administration support.
• 3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• 4. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• 5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,…