Account Manager View Position

Are you a seasoned professional with a proven track record of nurturing client relationships and driving measurable growth through digital marketing? Do you thrive in an environment where you can blend strategic leadership with hands‑on account management, actively contributing to client retention and growth through strategic sales? If you have 5+ years of digital marketing strategy and account management experience, ideally gained within an agency environment working with small business clients, we invite you to join our team.

We are seeking a highly experienced and client‑centric Account Manager to join our account services team. This pivotal role is about fostering deep, rewarding relationships with our existing small business clients, ensuring their marketing success, and maximizing their return on investment with us. You’ll be instrumental in translating client goals into actionable digital marketing strategies—from SEO and paid advertising to social media and email campaigns—guiding them through the process, identifying opportunities for expanded digital services, and celebrating their achievements, all contributing to long‑term client loyalty and increased revenue.

If you’re a results‑driven professional passionate about empowering small businesses through digital marketing, building lasting client relationships, and actively contributing to revenue growth through retention and strategic sales, we encourage you to apply and become a vital part of our team!

As our Account Manager, you’ll be the primary strategic partner for our small business clients’ digital marketing initiatives. Your responsibilities will span the entire client lifecycle, ensuring a seamless, rewarding, and results‑driven experience.

Lead digital strategy & proactive sales: Proactively identify client goals and digital marketing opportunities, crafting initial strategic frameworks and long‑term digital marketing plans (annual and periodic). This includes proactively presenting new digital service offerings—such as SEO, PPC, social media management, email marketing, and content marketing—that align with client objectives and budget.

Nurture and maintain strong client relationships for retention: Act as the central point of contact for all marketing initiatives, ensuring proper client onboarding, regular communication, and a positive partnership. Focus on building trust and demonstrating consistent value through measurable digital results to secure long‑term client retention.

Strategic guidance and advocacy: Provide objective direction to internal digital marketing and creative teams, while acting as a dedicated client advocate within the agency and representing the agency’s value to the client.

Expectation management & scope control: Effectively manage client expectations around campaign timelines and deliverables, monitor scope creep, and secure necessary approvals for out‑of‑scope work, often presenting these as value‑add opportunities.

Selling & presenting digital recommendations: Articulate and "sell" marketing recommendations back to clients, clearly outlining the value, expected outcomes, and ROI for new or expanded services (e.g., adding paid social to an existing SEO program).

Proactive engagement for growth: Consistently check in with active clients to ensure ongoing value from campaigns, re‑engage dormant clients with new opportunities, and actively seek and convert opportunities to expand services and close new projects within the existing client base.

Campaign intake & oversight: Facilitate the intake process for new digital marketing campaigns and regularly review campaign statuses, budgets, and performance.

Collaboration & coordination: Work closely with other marketing specialists and project managers to ensure campaign milestones are met, priorities are clear, and initiatives stay on track.

Digital performance measurement & reporting: Oversee the measurement and reporting of digital campaign results across all channels (Google Analytics, social media analytics, ad platform reports, email metrics),…