Animal Hospital Receptionist; Zero

Description

Contract: Zero Hours Contract Salary: £13.69 per hour Location: Grimsby Animal Hospital, Grimsby Closing date: 29th January 2026 Interview date: Interviews will be arranged as applications are received

At Blue Cross, animal welfare is at the heart of everything we do. Our animal hospitals and pet care clinics provide vital veterinary treatment to sick and injured pets, especially when their owners are unable to afford private veterinary fees. By joining us, you ll be playing a meaningful part in ensuring pets receive the care they need at some of the most difficult moments in their lives.

More about the role

Our reception team play a key role in the effective delivery of our services and in ensuring the best outcome for our patients and their owners by providing the highest level of customer service in a busy animal hospital. They are the link between our clients and the veterinary team and build relationships with clients, their pets, and all members of the hospital teams.

As a Receptionist at our Blue Cross veterinary hospital, you will be the first point of contact for visitors and callers, ensuring a warm, compassionate, and friendly welcome that leaves a positive first impression.

In addition to providing excellent customer service, you will play a crucial role in offering administrative support and collaborating with our dedicated team of staff and volunteers.

Your warm and compassionate welcome sets the tone for all interactions at our hospital, contributing to the overall atmosphere of care and support. By providing administrative support, you ensure the smooth operation of our hospital, allowing our veterinary team to focus on delivering high-quality care to animals in need.

Working pattern

Hours are offered on an ad-hoc basis, to cover periods of absence and can be offered at short notice, if covering last minute sickness. Hours would be to cover full shifts and hours may include working late shifts, weekends and bank holidays. Due to the nature of our work supporting animal welfare, there may be occasions when additional hours are required to meet service demands.

About you

You ll be a warm, approachable and compassionate individual with excellent communication skills and a strong commitment to inclusive and client focussed care. You ll be confident working in a busy reception environment, supported by good numerical skills and strong attention to detail.

Working in an animal hospital can be emotionally challenging where you ll regularly support clients who are distressed or facing difficult decisions about their pets. You ll understand the importance of empathy and patience and you ll have the resilience to stay calm under pressure, adapt quickly to changing priorities, and manage challenging situations.

If you re passionate about animal welfare, enjoy helping people at their time of need and want to be part of a supportive, purpose driven team - we d love to hear from you!

Knowledge, skills, and experience

• Experience of working in a busy customer service role.
• Strong communication skills, both written and verbal.
• IT literate with MS Office and web-based databases and platforms.
• Strong organisational skills and attention to detail.

How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via Met Life- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.