Customer Service Representative; Insurance GPH

Start date:
January 12 2026

Multiple openings available in the insurance industry – 17 positions requested for individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. Enjoy weekday shifts hands‑on problem‑solving and a dynamic office setting in Waterloo.

• Hourly salary of $27‑28 based on experience.
• 6‑month full‑time contract 37.5 hours per week.
• Rotating weekday schedules including and 128.
• Hybrid work model: on‑site Wednesdays and Thursdays.
• Work‑from‑home on Mondays, Tuesdays and Fridays.
• Overtime may be required depending on operational needs.
• Work location:
  
  Waterloo Ontario.

• Handle inbound calls related to Group Benefits coverage and claims (Health, Dental, Life, Disability).
• Probe to understand the purpose of each call and confidently guide clients to a resolution.
• Highlight and educate clients about relevant campaigns or offers on their benefits plans.
• Use multiple technologies such as AWS (Amazon Connect), PEGA (CRM Tool) and internal systems to access plan details.
• Demonstrate professionalism and clarity while resolving inquiries from both clients and advisors.
• Support internal and external stakeholders with timely accurate service.
• Balance productivity, quality and empathy while navigating fast‑paced interactions.

• High school diploma required; post‑secondary education is considered an asset.
• 2 years of experience in a client‑service role (e.g., call centre, retail, financial services or hospitality).
• Strong verbal and written communication skills.
• Proven ability to ask probing questions and actively listen.
• Skilled in navigating multiple systems and multitasking in real‑time.
• Demonstrated resourcefulness and sound problem‑solving abilities.
• Familiarity with the insurance industry is an asset but not mandatory.
• Comfortable working in a hybrid setting with weekday office attendance twice weekly.
• Security Clearance:
  Enhanced Reliability Clearance (ERC) required / willing to obtain.

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

Employment Type:

Full Time

Experience:

years

Vacancy: 1

Monthly Salary: 27 - 28