Claims Representative II, Bodily Injury

Company: CGIC

Department:
Bodily Injury Claims

Employment Type:

Regular Full Time

Work Model:
Hybrid

Language:
English

Additional:
Current Vacancy

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high‑integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of claims files in litigation. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client‑centric solutions.

• Investigate, interpret coverage, negotiate and make decisions autonomously to resolve complex bodily injury claims.
• Contact claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Manage complex files in defense litigation and Alternative Dispute Resolution (ADR).
• Coach, train and provide technical support to the claims team.
• Provide exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

• Have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• Use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• Have strong communication skills to clearly convey messages and explore diverse points of view.
• Build trusting relationships and provide guidance to support the development of colleagues.

• Three years of claims or related business experience.
• Post‑secondary degree or diploma.
• Chartered Insurance Professional (CIP) designation or working towards.
• Provincial adjuster license(s) depending on the province of work, or will attain one.

• Travel occasionally.
• Own a vehicle, valid driver’s license and insurance.
• Direct contact with clients and/or service providers in their environment.
• Extended work hours, including weekends, may be required.
• Subject to a background check as a condition of employment.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Mid‑Senior level

Full‑time

Finance and Sales