Case Manager; Personne gestionnaire de cas - Bilingual

Position: Case Manager (Personne gestionnaire de cas) - Bilingual

Join to apply for the Case Manager (Personne gestionnaire de cas) - Bilingual role at Workplace Safety and Insurance Board (WSIB)

5 days ago – Be among the first 25 applicants

Overview

As a Case Manager, you will guide injured workers and employers through the claims process, making informed decisions, coordinating case plans and ensuring positive outcomes for all parties.

Salaries & Availability

Salary Grade: 213 – From $97,184.05
In‑office work arrangement up to 5 days a week beginning in 2026

Locations (Bilingual & Unilingual)

• Guelph – Unilingual/Bilingual
• Hamilton – Unilingual/Bilingual
• Kingston – Unilingual/Bilingual
• London – Unilingual/Bilingual
• North Bay – Unilingual/Bilingual
• Ottawa – Unilingual/Bilingual
• Sault Ste. Marie – Unilingual/Bilingual
• St. Catharines – Unilingual/Bilingual
• Sudbury – Unilingual/Bilingual
• Thunder Bay – Unilingual/Bilingual
• Timmins – Unilingual/Bilingual
• Toronto – Unilingual/Bilingual
• Waterloo – Unilingual/Bilingual
• Windsor – Unilingual/Bilingual

Why Work With Us?

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team‑focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and a bilingual language bonus, where applicable

What You’ll Do

• Make informed decisions based on legislation, policy and best practices, and communicate clearly to workers, employers and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners, participating in case conferences and mentoring where needed
• Execute case management plans by coordinating actions, monitoring progress and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties and support a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

Who You Are

• Sound decision‑making skills and the ability to weigh complex information
• Exceptional communication (verbal and written) with empathy and clarity
• Adaptability to evolving situations and client needs
• Strong teamwork and collaboration within multidisciplinary teams
• Demonstrated ability to follow through and deliver results

What You Will Bring Education

University completion at undergraduate level.

Experience

• Two years prior experience in adjudication or case management and customer service
• Experience in decision‑making, gathering and weighing information against guidelines, policy and laws to arrive at objective outcomes
• Experience in case management, assessment, planning, facilitation and advocacy for options and services to promote optimal outcomes

EEO Statement

WSIB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other – public safety, government administration, and insurance

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