Case Manager; Personne gestionnaire de cas

Join to apply for the Case Manager (Personne gestionnaire de cas) role at Workplace Safety and Insurance Board (WSIB)

Take a look: A day in the life of a Unilingual Case Manager

Take a look: A day in the life of a Bilingual Case Manager

This role requires the successful applicant to commit to an in‑office work arrangement up to 5 days a week beginning in 2026.

Salary Grade: 213 From: $97,184.05

• Guelph – Unilingual
• Guelph – Bilingual
• Hamilton – Unilingual
• Hamilton – Bilingual
• Kingston – Unilingual
• Kingston – Bilingual
• London – Unilingual
• London – Bilingual
• North Bay – Unilingual
• North Bay – Bilingual
• Ottawa – Unilingual
• Ottawa – Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie – Bilingual
• St. Catharines – Unilingual
• St. Catharines – Bilingual
• Sudbury – Unilingual
• Sudbury – Bilingual
• Thunder Bay – Unilingual
• Thunder Bay – Bilingual
• Timmins – Unilingual
• Timmins – Bilingual
• Toronto – Unilingual
• Toronto – Bilingual
• Waterloo – Unilingual
• Waterloo – Bilingual
• Windsor – Unilingual
• Windsor – Bilingual

At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way.

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team‑focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

Are you a strong decision‑maker who thrives in a fast‑paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

• Sound decision‑making skills and the ability to weigh complex information
• Exceptional communication (verbal and written) with empathy and clarity
• Adaptability to evolving situations and client needs
• Strong teamwork and collaboration within multidisciplinary teams
• Demonstrated ability to follow through and deliver results

• University completion at undergraduate level.

• Two years prior experience in Adjudication or Case Management and Customer Service.
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome.
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases…