Thrift Assistant Manager, Elmira

Location: Wellington (Elora)

Thrift Assistant Manager, Elmira Ontario
Job Synopsis
The Thrift Assistant Manager partners with the General Manager as part of the shop’s Management Team, directly supervising staff and supporting the effective day-to-day operation of the thrift shop. The role oversees the flow of donated goods from receiving through retail sales, with a focus on staff leadership, efficient operations, customer service, and achievement of production and sales goals. Working alongside staff and volunteers, the Assistant Manager provides coaching, training and hands-on operational support to foster a welcoming, customer-centred shop environment.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognised NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.

Salaried Employee
-Full Time at 1 FTE

Additional Details:

This role is based at Thrift and Gift Shop, Elmira - ON. Hours of work will include day, evening and Saturday shifts.

Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

Qualifications
Required

Bachelor’s degree or an equivalent combination of education, training and relevant experience, with 3 to 5 years of related experience.

Demonstrated experience leading, supervising, training and developing staff in a fast-paced retail, warehouse or comparable operational environment.

Experience working effectively with volunteers and/or diverse groups of people.

Demonstrated ability to manage competing priorities, resolve workplace issues and make sound operational decisions.

Ability to read and interpret financial information and use it to inform operational decisions.

Excellent written and verbal communication skills in English.

Strong organizational skills and attention to detail.

Intermediate proficiency with Microsoft Office, including Excel, Outlook and Word, with the ability to learn new systems and software.

Ability and availability to work non-standard hours, including evenings and Saturdays.

Ability to meet the physical requirements of the role, including lifting up to 50 lbs., frequent standing or walking, bending and reaching.

Ability to attend periodic meetings in Kitchener.

Preferred

Experience in the second-hand or thrift retail sector, including awareness of requirements related to the rescale of donated goods.

Knowledge of sustainability, waste-reduction and responsible product-diversion practices.

Working knowledge of applicable Ontario occupational health and safety requirements.

Key Responsibilities
Shop Operations & Performance

Lead day-to-day shop operations, ensuring effective opening, closing, cash-handling and other operational processes.

Oversee the movement of donated goods from receiving through sorting, pricing, merchandising and retail sale, ensuring safe and efficient product flow and achievement of established production and sales goals.

Work collaboratively with staff and volunteers to manage donation volumes, determine product acceptance and improve workroom and retail-floor efficiency.

Oversee point-of-sale, product-tagging and cash-terminal processes, ensuring operational issues are appropriately addressed and documented.

Partner with the General Manager to develop and monitor shop budgets and key performance indicators, including revenue, expenditures, trends and sales growth.

Staff & Volunteer Leadership

Supervise, coach, train, evaluate and support…