Centre Support Assistant​/Receptionist

Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a full-time Centre Support Assistant / Receptionist to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford. This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by.

The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.

Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

As a Centre Support Assistant / Receptionist, you will also provide an efficient and effective administration support service to the management team, including :

• Presenting a warm welcome to all customers and visitors to the Centre
• Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
• Acting as a Brand Ambassador, reflecting the Porsche Retail Group brand image and standards at all times

In the role of Centre Support Assistant / Receptionist you will :

• Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)
• Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner
• Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriate
• Maintain accurate customer enquiry records as defined by management
• Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer.
• Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
• Pro-actively approach customers in the showroom to discuss product information and offer help / advice and demonstrate vehicle options
• Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
• Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers

To be successful for the role of Centre Support Assistant / Receptionist you will have :

• Experience in a similar front facing role
• Excellent customer services ability
• Immaculate presentation and interpersonal skills
• Strong administration and time management ability

For the role of Centre Support Assistant / Receptionist Host you will work Monday to Friday, 8am to 6pm. There is a basic salary on offer of £13.29 per hour (circa £25,000 per annum) plus bonus of up to £3,000 over the year. You will also receive a fantastic benefits package, including :

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• DC Pension Scheme
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme