Service Advisor

Overview

Job Title:

Service Advisor

Location:

Pirbright, Guildford
Salary: £32,000 basic, OTE £36,000

Hours:

Monday to Friday, 1 in 3 Saturday mornings
We're seeking a motivated and customer-focused individual to join our clients Service Team at their showroom just outside of Guildford, helping them deliver an exceptional experience to every customer.

As a key member of the team, you'll be the main point of contact for their service customers — ensuring the customers' needs are handled efficiently, professionally, and with attention to detail. This position combines strong people skills with a good understanding of vehicle maintenance, enabling you to explain repair work and service requirements to customers.

• Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
• Schedule service work to fulfil customer requirements and maximise workshop utilisation
• To ensure the effective use of courtesy vehicles to maximise customer service
• Upsell additional services or products that may benefit the customer's vehicle performance or longevity.
• Handle payments accurately and efficiently, maintaining a balanced account drawer.
• To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
• To ensure the full completion of service documentation and maintain accurate customer data

• Strong customer service skills with a focus on building rapport and trust with clients.
• Proficient in cash handling procedures, ensuring accuracy in transactions.
• Basic mechanical knowledge to effectively communicate technical information to customers.
• Experience in upselling services or products is highly desirable.
• Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
• Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
• Ability to work collaboratively within a team environment while also being self-motivated.

Please note that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail