End User Services Project Engineer

End User Services Project Engineer

Leidos is now recruiting a motivated Project Engineer, that will be working primarily on End User Services
-physical device management, support and upgrade projects, but will also be involved in a wider highly skilled Infrastructure Project team.

Working in a team that provides unparalleled levels of projects to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes.

Leidos is expanding its Information and Communications Technology (ICT) presence significantly in the UK, with an emphasis on Civil Government, Law Enforcement and Critical National Infrastructure ICT programmes.

The successful candidate needs to be able to provide dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the Project Managers on week-to-week priorities and tasking.

• Very experienced in physical desktop / laptop / device management, support and upgrades - as this will be a large majority of projects
• The ability to multitask, as the job often involves working on more than one project concurrently.
• Excellent customer communication skills, as will be dealing with the customer directly
• Background in 2nd Line Support (large user base support experience)
• Creative thinking to come up with innovative solutions to complex problems.
• Excellent team-working skills, the ability to work with other IT professionals in a team.
• An inquisitive mind and a real interest in IT to remain up to date regarding new technologies.
• Prioritisation of workload, able to execute and perform with limited assistance
• A self-starter attitude
• Good analytical skills and an ability to define and articulate, precisely, to an appropriate level to the audience at hand or in written documentation
• Strong verbal and written communication skills including experience in technical writing
• Strong client interpersonal skills, demonstrating an ability to build and keep business relationships building horizontal and vertical contacts
• Commitment to continuous learning and professional development
• Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.

• Knowledge of Microsoft Endpoint Manager / Intune
• Knowledge of Ivanti Configuration Manager
• Have experience of working in a ITIL framework
• An Understanding of Project Management and Service Management best practices and principles
• Ability to work effectively in a pressurised environment, remaining focused
• Microsoft Active Directory administration and Group Policy management
• Understanding of Ivanti Environment Manager and Application Control
• Able to organise effective problem and change management

• Microsoft Office 365 and Windows 11 environments
• Microsoft Endpoint Manager / MDM
• Cisco Wired and Wireless Networks
• Cisco VOIP Systems administration
• Windows Server and MS Power Shell
• One Drive and Sharepoint
• Desktop, Laptop, Mobile and Server hardware
• ITIL
• Remedy
• DNS and DHCP
• Microsoft Azure and awareness of cloud computing

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilises each team member to his / her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.

Clearance Requirements :
Able to obtain or current UK SC Clearance is required for this position.

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes :

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare,…