Incident Coordinator

Role Description

The role of Incident Coordinator, reporting to the Head of Incident Management, is a key role within the Protection and Resilience area of Allianz in the UK. It is responsible for ensuring that incidents are responded to effectively and efficiently utilising the appropriate subject matter experts across the business to minimise the impact to customers and employees.

Pay:
Circa £38,000 per year.
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

• Build and maintain relationships with key stakeholders across Allianz UK and other Allianz entities.
• Proactively identify notification of incidents through monitoring of multiple channels.
• Gather information to support the triaging of incidents, i.e. assess and prioritise incidents.
• Escalate as appropriate to tactical and strategic response teams.
• Activate response teams, including use of emergency notification systems.
• Coordinate and facilitate response team meetings, physically and/or virtually.
• Record and communicate decision‑making from response team meetings.
• Maintain incident records accurately and compile reports for business.
• Support the conducting of repeat incident, trend and root cause analysis.

• Knowledge of IT, IS, Fraud and other functions, as they relate to business areas.
• Facilitate the process for incident management meetings with senior stakeholders.
• Maintain a commonly recognised information picture for meeting participants.
• Compile accurate records of decision-making post-meeting and track actions.
• Enter data to, and extract management information from, Salesforce and Service Now.
• Interpret technical information and communicate clearly to senior stakeholders.

• Excellent analytical and problem-solving skills.
• Effective communication and presentation abilities.
• Ability to think strategically and translate ideas into actionable plans.
• Ability to work collaboratively across various departments and levels of the organization.
• Strong stakeholder relationship management capability.
• Experience of planning and facilitating workshops small and medium‑complexity.
• Experience of multi‑tasking in a high pressured environment.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.

Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your…