Technical Architect

Overview

Job Title:

Service Now Technical Architect (IR35 – £600/day).

Location:

Hybrid – Guildford / London. Duration: 6 months.

Start Date:

Immediate. Contract Type:
Inside IR35.

We are seeking an experienced Service Now Technical Architect specializing in CSM or ITSM with strong integration expertise. You will design, implement, and maintain Service Now solutions, ensuring scalability, efficiency, and alignment with best practices. This role involves leading technical decisions and collaborating closely with business stakeholders and development teams on enterprise projects.

• Translate business requirements into Service Now CSM technical solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations with external systems (CRM, ERP, ITSM).
• Ensure solutions are scalable, reliable, and maintainable.
• Oversee end-to-end implementation from concept to deployment.
• Maintain and enhance existing Service Now CSM applications.
• Establish and enforce technical governance and standards.
• Mentor and guide development teams.
• Resolve complex Service Now CSM issues as a subject matter expert.
• Collaborate with clients and stakeholders to ensure solution alignment.

• Proven Service Now Architect with CSM expertise.
• Hands-on experience with Service Now CSM modules, workflows, and portals.
• Strong integration experience (REST, SOAP, APIs, MID Server, Integration Hub).
• Led multiple full lifecycle Service Now projects (minimum
  3).
• Knowledge of Service Now Orchestration, Flow Designer, and Integration Hub spokes.
• Familiarity with Salesforce, SAP, Oracle, Azure, AWS integrations.
• Experience in instance consolidation, upgrades, migrations, and performance tuning.
• Excellent communication and client-facing skills.

• Assertive and confident in client-facing scenarios.
• Strong team leadership and mentoring skills.
• Effective communicator and collaborator.

We are committed to diversity, inclusion, and wellbeing. We welcome applicants from all backgrounds, including disabled applicants. Adjustments for accessibility can be requested at any stage of the application process.

• Mid-Senior level

• Contract

• Engineering and Information Technology

• IT Services and IT Consulting and Staffing and Recruiting