Retail Customer Advisor

Retail Customer Advisor - (Guildford) - 24 Hours

Apply for the Retail Customer Advisor role at Three UK
.

112-116 High Street, Guildford, United Kingdom, GU1 3HQ

Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance.

Working Hours:

24 hours per week across 4 days, including weekends on a rotation basis.

As a Retail Customer Advisor at Three UK, you will play a vital role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards while hitting sales targets as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network enquiries, ensuring a prompt resolution.

• Customer Focused:
  Passion for delivering exceptional service and understanding customer needs.
• Team
  
  Collaboration:
  
  Work well within a team and contribute to a positive, high‑performing environment.
• Problem Solving:
  Be resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior product knowledge is required—ambition and the desire to learn are most important.

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rated)

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs via our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays, and paid ‘personal’ days for moments that truly matter. We also provide pension plans, vouchers, discounts, and ample learning & development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments—such as extended time, breaks during online assessments, a sign language interpreter, or assistive technology—please contact your recruiter directly or email  for guidance.

We are an equal opportunities employer and welcome all qualified candidates regardless of race, gender, disability, sexual orientation, age, religion, or background.