Retail Customer Advisor

Retail Customer Advisor - (Guildford) - 30 Hours

Join to apply for the Retail Customer Advisor - (Guildford) - 30 Hours role at Three UK

Company Description

We’re building a network the UK can count on. We connect people, places and potential and aim to close the digital divide.

Location: 112-116 High Street, Guildford, United Kingdom, GU1 3HQ

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and personal days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.