Customer Support Executive

We’re seeking a skilled Customer Support Executive to join our growing team and help us deliver exceptional service to our customers. If you thrive in a fast-paced environment, enjoy taking full ownership of customer needs, and excel at navigating complex processes, this could be the perfect role for you.

3 days per week in office - Guildford or Lemington Spa - They do not offer parking

In this position, you’ll manage a customer portfolio throughout the entire lifecycle (excluding sales). Your responsibilities will include:

• Onboarding customers into internal systems
• Preparing accounts for tendering
• Arranging COTs
• Handling objections, terminations, meter removals and installations
• Managing MOP and DCDA-related cases
• Supporting a variety of other operational and customer service tasks

You’ll be working within an evolving environment where adaptability, initiative, and a solution-focused mindset are key. We’re looking for someone who can quickly understand internal processes, work confidently within our operational platform, and consistently drive positive outcomes for customers.

You’re someone who brings:

• A strong work ethic and reliability, with the ability to adapt to new challenges
• A positive, proactive attitude and a willingness to go the extra mile
• Excellent communication skills and a professional approach to customer interactions
• Strong interpersonal, organisational, and time management skills
• High attention to detail and accuracy, even under pressure
• Critical thinking and strong problem-solving abilities
• Confidence working both independently and as part of a remote team
• The ability to handle sensitive or challenging conversations with assertiveness
• Commitment to meeting objectives and deadlines

Most importantly, you’re flexible, dynamic, and ready to jump into complex situations without hesitation.

• Proven background in customer service
• 2+ years’ experience within a utility supplier, consultancy, or brokerage, with strong knowledge of utility account management processes
• Proficiency in Microsoft Office (Excel, Outlook, SharePoint)
• Experience using CRM systems—Hub Spot experience is a plus