Customer Collections Executive​/Financial Recoveries Agent

Customer Collections Executive / Financial Recoveries Agent

Join to apply for the role at Integra Construction Group (Guildways, a trading name of Lovetts Ltd).

Job Title: Customer Collections Executive / Financial Recoveries Agent

Location: Guildford

Salary: £22,500 - £24,000 per annum FTE, plus performance incentives

Job Type: Full Time, Permanent, Office Based

Company: Guildways (trading name of Lovetts Ltd)

Guildways is looking for an individual with high attention to detail to assist in recovering monies owed to its clients. The company offers social events, a benefits package, and a quarterly bonus scheme.

About The Role: The primary purpose is to ensure performance standards and company objectives are met to enhance revenues through negotiation skills. The role reports to the Department Manager in a dynamic environment with growth potential.

Employment Requirements: No sponsorship offered; candidates must have legal right to live and work in the UK. Office‑based role; candidates must reside within commuting distance from Guildford.

• Achieve collection targets set.
• Manage and understand monthly collector targets in collaboration with team leader.
• Assist in achieving a mandate strategy.
• Work as part of a team.
• Ensure monthly workload targets are met.
• Consistently review performance to meet set objectives.
• Maintain acceptable work ethics within the assigned mandate.
• Provide feedback to clients as required.
• Investigate client/debtor complaints in real time, resolving promptly or escalating to the Department Manager as appropriate.
• Escalate complex queries/complaints to the Department Manager.

Knowledge: Preferential understanding of financial recovery CRM systems; good knowledge of collection processes and policies.

Skills: Computer literacy (Microsoft Office), call handling, team player, excellent written and verbal communication, interpersonal skills, sense of urgency, strong customer service, work under pressure, adaptability, active listening, emotional intelligence, problem solving, attention to detail, understanding of technology.

Experience: Call centre experience an advantage.

Qualifications: GCSE or Post GCSE qualification highly desirable.

• Regular staff events.
• Incentive scheme, including quarterly bonus.
• Staff benefits package with discounts.
• Ongoing staff training.
• Enhanced paternity/maternity/adoption leave.

Please click the APPLY button to send your CV and cover letter for this role.

Relevant experience or job titles such as Internal Account Manager, Sales Executive, Account Manager, Credit Controller, Payment Collections, etc. may also be considered for this role.

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