Customer Service Administrator

Job title:

Customer Service Administrator

Location:

Guildford

Hours:

Monday to Friday flexible between 8:30am – 5:30pm

Salary:
Up to £29,000

Perks:
On-site parking, structured training, and a clear progression path into surveying

Our client

We’re excited to be working with an award-winning business who have an excellent reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to-earth culture with impressive staff retention and genuine career development.

This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.

The Role

As the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.

Key Responsibilities

* Be the first point of contact for all client communication, delivering a warm, professional service every time

* Manage a high-volume phone line, responding to enquiries and meeting daily SLAs

* Keep records up to date, upload essential documentation, and resolve queries efficiently

* Support national account relationships by providing updates on orders and project timelines

* Oversee shipping and logistics coordination with internal teams

* Identify opportunities to upsell additional insurance-related services

About You

* A natural communicator with excellent customer service skills

* Calm under pressure and comfortable juggling multiple priorities

* Meticulously organised with high attention to detail

* A collaborative team player with a proactive, adaptable approach

* Previous admin or client support experience in a fast-paced environment is a bonus

What’s On Offer?

* Genuine progression path with a route into surveying or other internal opportunities

* Full training and development from day one

* Supportive culture that values every team member

* Flexible working ethos with great people