Mailorder Guitar Sales Consultant

Overview

Andertons Music Co. is seeking a full-time Mailorder Guitar Sales Consultant to work in our Guildford Sales Office as a member of our Sales and Service team, focused on pre- and post-sale advice to online/remote customers. The role requires excellent product and brand knowledge of acoustic, electric, bass guitars, and amps, and a high standard of customer service. Strong time management and organisational skills are essential.

• Provide pre- and post-sale advice to online/remote customers.
• Demonstrate knowledge of guitar history/heritage of main brands; understand construction and features of guitars.
• Explain differences between brands and give independent advice relevant to customer requirements.
• Identify features and benefits relevant to the customer over the phone and via email.

• Ability to absorb new information readily and pass on to others.
• Customer service experience, ideally in retail or music equipment sector.
• Strong communication skills to interact with customers and staff at all levels.
• Resilience to challenges while remaining calm.
• Confidence and organisational skills to manage a busy sales environment.
• Previous experience in retail sales or similar environments preferred.
• Attention to detail and the ability to work quickly and accurately.
• Computer literacy (MS Outlook and Excel).

• Contract Type:
  Full Time
• Working Hours:
  
  9am - 6pm Monday to Saturday, 10.45am - 5pm;
  Sunday with a 5-day week including a day off in week and working Sat or Sun
• Salary:
  Competitive (subject to experience)
• Job Location:
  
  Andertons Store, Guildford 58-59 Woodbridge Rd, Guildford, Surrey GU1 4RF

To apply for this role please email  with 'Full-time Mailorder Guitar Sales Consultant' as the subject line. Include your contact information, CV and cover letter in your email.