Job Description & How to Apply Below
Process Trainer – Contact Centre
Company: IGT Solutions
Role
Summary:
The Process Trainer will lead training initiatives in a contact center environment, ensuring high-quality performance, operational excellence, and customer satisfaction through effective training, coaching, and collaboration with leadership teams.
Key Responsibilities:
Execute and manage end-to-end training programs for new hires and existing staff
Measure and track training effectiveness and performance outcomes
Conduct regular observations, coaching, mentoring, and performance improvement sessions
Share MIS/reports with Operations on training progress and pending actions
Review and update training content to align with process changes
Participate in internal and external calibrations
Deliver refresher trainings based on Training Needs Identification (TNI)
Manage knowledge checks for new hires and production staff
Required Skills &
Qualifications:
Excellent written and verbal communication skills in English
Strong customer and client-handling abilities
Flexibility to work across shifts
Experience in process, product, soft skills, or upskilling training
Prior experience in contact center or service operations preferred
Working Hours :
24 x 7 Shift
9 hours shift with 1 hour break. Work From Office
Working Days:
5 Days working in a week
Benefits:
Rewards & Recognition (Awards & Gifts)
Interested candidate can share their cv- - Swapnil
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