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Job Description & How to Apply Below
Position requires customer service focused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests. Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.
Primary Responsibilities
Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applications
Provide high-quality customer support and handle client interactions professionally and effectively
Hands-on creation, modification, and management of user accounts in Active Directory and Azure AD
Perform new user onboarding and offboarding, including access provisioning and permissions
Administer and maintain end-user accounts, access rights, and security policies
Manage End-Point security including viruses, malware, and spam protection
Install, configure, maintain, and troubleshoot Windows 11 laptops and peripherals
Practice network asset management and maintain accurate documentation
Identify system improvements and proactively recommend changes
Ensure work is completed within defined SLAs and departmental guidelines
Participate in rotational shift schedules to support business needs
Perform other duties as assigned
Position Requirements
Education:
2-year college degree in the field of computer science and or 2-3 years equivalent work experience.
Preferred
Certifications:
M365 MDAA and Network+
Experience
2–3 years of hands-on experience in End User Support
Strong hands-on experience with Active Directory user administration
Experience with Outlook and other Microsoft Office / enterprise application troubleshooting
Experience with IT support ticketing systems
Azure AD user provisioning and administration
Microsoft MFA
SharePoint Online
Exchange Online / 2019
Windows 11 imaging and support
Skills Required
Strong troubleshooting and analytical skills
Hands-on experience with Active Directory and user account management
Strong customer support and client handling skills
Excellent Outlook and application-level troubleshooting skills
Self-oriented, self-motivated, proactive, and adaptable
Ability to work independently with minimal supervision
Strong written and verbal communication skills
Ability to prioritize and execute tasks in a high-pressure environment
Strong attention to detail
Team-oriented mindset with strong collaboration skills
Work Conditions
Willingness to work rotational shifts
Ability to lift and transport computer equipment and peripherals if necessary
Occasional inspection of cables and hardware installations
About Us
CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands:
Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
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