Senior Technical Writer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Senior Technical Writer, you will play a pivotal role in shaping the clarity and effectiveness of our technical documentation across a range of services and platforms, with a particular focus on Service Now and managed services operations. You will collaborate with cross-functional teams to create comprehensive, user-friendly documents and guides that enhance our user experience and support our business objectives.

Roles And Responsibilities

Develop and maintain high-quality technical documentation for Service Now implementations, managed services operations, and other technical projects, ensuring consistency and clarity across all materials.
Collaborate with technical and non-technical teams, including engineering, operations, and client services, to gather information and translate complex processes into easily understandable texts.
Enhance and uphold our documentation standards and best practices, contributing to the continuous improvement of our documentation processes.
Manage the documentation lifecycle for multiple projects simultaneously, from planning and drafting to review, publication, and updates.
Provide mentorship and guidance to other team members, fostering a culture of quality and excellence in documentation.
Stay updated with the latest trends in technical writing, Service Now updates, and managed services operations to ensure our documentation remains current and relevant.

Qualifications

A minimum of 4 years of technical writing experience, with a strong portfolio showing a wide variety of writing experiences across operations, engineering, and client-facing communications.
Bachelor's degree in Technical Communication, English, Journalism, or a related field.
Proficiency in English with exceptional writing, editing, and proofreading skills.
In-depth knowledge of Service Now and experience documenting managed services operations.
Proven ability to translate complex technical concepts into clear, concise, and engaging content for diverse audiences.
Strong organizational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
Excellent interpersonal and communication skills, with a track record of effective collaboration in cross-functional teams.
Familiarity with documentation tools and technologies, and adaptability to new tools as required.

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.