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Job Description & How to Apply Below
Location:
Gurugram/Mumbai
About Exotel Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.
Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!
About the Role
At Exotel, we help leading businesses to transform customer conversations an Enterprise Sales Manager - Retail, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.
This is a quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.
What You'll Do
Own end-to-end enterprise sales cycles across accounts like Zomato, Swiggy, Meesho etc
Drive new logo acquisition and strategic account expansion
Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance
Engage CXOs, Digital, CX, IT, and Operations leaders
Lead discovery, solutioning, pricing and contract negotiations
Partner with Product, Pre-sales and CX teams to close complex deals
Maintain strong pipeline hygiene and forecast accuracy
Success Metrics Enterprise revenue and pipeline targets
AI & Voice Bot deal contribution
Deal size, win rates, and forecast accuracy
What We're Looking For
Conversational AI Core: 7+ years of experience in Enterprise Sales specifically within Conversational AI, NLP or Bot platforms .
Strategic Pedigree: A proven track record of selling complex AI automation solutions to large-scale high-growth consumer tech brands.
Technical Fluency: You understand the nuances of Intent Recognition, ASR, TTS, and LLMs, and can explain their business value to non-technical stakeholders.
Strong solution-selling, commercial, and executive communication skills
Who Will Succeed
Enterprise sellers who thrive in long, complex sales cycles
Professionals are comfortable selling AI with clear business outcomes
Self-driven, outcome-oriented, and consultative in approach
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