Dispensary Operations Lead

We are looking for a friendly, hands-on, hardworking, and enthusiastic Dispensary operations lead to lead our Dispensary Team of 6 dispensers, getting involved in the day-to-day activities of dispensing, as well as leading, supporting and managing the team in accordance with policies and procedures and striving for continuous development within the team. Role subject to DBS check.

• Managing dispensary staff in accordance with practice policy, including planning and allocating work, as well as performing appraisals, delegating duties and training new staff
• Overseeing all dispensing matters
• Cross referencing number and value of prescription charges against statements
• Managing stock levels, ensuring adequate levels are held, minimising wastage and expenditure
• Act on drug alert bulletins
• Maintain full and accurate records of dispensing transactions, CDs, and SOPs
• Regularly checking Drug Tariff for price and category changes, checking for new or discontinued drugs and following up changes and dispensing incentives with drug company representatives
• Organise staff rotas and cover for staff holiday/ sickness
• Working with the practice manager to develop other avenues of income such as wholesale
• Perform annual DSQS
• Maintain CQC compliance
• Sorting prescriptions, checking endorsements, preparing forms and submitting prescriptions monthly to the Prescription Pricing Authority (PPA) and dealing with prescriptions returned by the PPA

Cutlers Hill Surgery is a highly respected GMS Dispensing Practice with enthusiastic GPs supported by excellent management, clinical, dispensing and administrative teams.

Job Summary:

Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

The Dispensary Operational Lead may delegate out roles to the Dispensary team/ Dispensary Liaisons. This job description may be subject to change.

Job Responsibilities:

Day-to-day leadership of Dispensary Staff ensuring daily/weekly/monthly tasks are completed, including targets set by the Practice Manager are met

Ensure staff maintain up to date mandatory training

Perform dispensary team appraisals and 3/6 month reviews

Performance management of dispensary team

Assisting management in recruitment of dispensary staff

Manage staffing issues

Managing disciplinary procedures with Practice Manager/ Deputy Practice Manager

Attending Department Head meetings and feeding back to team

Ensure staff are supported and help given when necessary

Organising Dispensary Team Meetings, typing up minutes and implementing actions

Managing staff overtime and TOIL

Organise dispensary team rotas, including organising holiday and sickness cover, deliveries, training etc.

Creating new staff inductions

Operational management/ Compliance

Working closely with the Practice Manager/Deputy to investigate and respond to patient complaints

To ensure the shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the Dispensary and that all Dispensary equipment is kept clean and kept in good working order.

Maintaining a full understanding of Dispensary SOPs, review and update Dispensary SOPs annually

Ensure dispensary SOPs are being carried out, e.g. fridge monitoring, temperature controls, drugs being stored appropriately

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

Liaise with responsible GP regarding alternative drugs

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Ensure standards are met and fully CQC compliant

Complete Annual DSQS audit with PM

Checking monthly statements against expected income from drug companies

Prepare PA item VAT figures for VAT Return

To ensure that all monies received or handled on behalf of the Practice are…