Bilingual Customer Service Representative; Banking - HLX, NS

Position: *Bilingual Customer Service Representative (Banking) - HLX, NS
Start Date:
January 19, 2026

Number of Positions: 15
Bilingual Customer Service Representative (Banking)
Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.
What is in it for you:
• Hourly salary of $

• 3-month contract with the potential for permanent employment.

• Full-time position: hours per week.

• Rotating shifts between 9 am to 9 pm AST.

• Hybrid work: 3 office days, from Tuesday to Thursday.

• Industry: Insurance and Canadian Retirement Services.
Responsibilities:
• Handle client service requests accurately and efficiently at the initial point of contact.

• Provide detailed information on Canadian retirement and investment products.

• Use multiple administrative systems to manage and resolve inquiries.

• Guide customers through required forms and policy processes.

• Proactively identify client issues and recommend service improvements.

• Resolve issues within service guidelines and escalate when needed.

• Participate in process improvement initiatives and share feedback on client trends.

• Maintain current knowledge of company policies and procedures.

• Meet performance standards in productivity, quality, compliance, and customer satisfaction.

• Process client transactions as required.

• Protect client privacy and mitigate risk related to account takeovers and fraud.

• Manage multiple cases simultaneously in a fast-paced environment.

• Foster a positive team culture and client relationships.
What you will need to succeed:
• Post-secondary education with relevant industry certification preferred, or equivalent work experience.

• 1+ year of contact center experience in a client-facing service role.

• Bilingual fluency in English and French to support clients in both languages.

• Proven customer service orientation with excellent verbal and written communication skills.

• Ability to build strong relationships and maintain a client-first approach.

• Comfortable working independently and collaboratively in a team setting.

• Analytical thinking and problem-solving capabilities.

• High attention to detail and organizational skills.

• Ability to multitask and prioritize effectively in a time-sensitive environment.

• Responsible and solution-focused mindset with ownership of client issues.

• Familiarity with insurance or financial services policies, processes, or tools is an asset.