Customer Support Manager

Customer Support Manager

Location: Halifax, NS
Job Type: Full-time

We are seeking a dynamic and experienced Customer Support Manager to join our team and elevate our customer service operations. In this pivotal role, you will lead our customer support department, ensuring that our clients receive exemplary service while maintaining a positive and productive work environment for our support staff.

• Lead and manage the customer support team to ensure high performance and job satisfaction.
• Develop and implement effective customer service strategies and procedures to enhance customer experience.
• Monitor and analyze customer support metrics and KPIs to identify trends and areas for improvement.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Collaborate with product and engineering teams to relay customer feedback for product improvements.
• Resolve escalated customer issues and complaints in a timely and professional manner.

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Proficient in customer service software and CRM systems.
• Analytical mindset with demonstrated ability to analyze data and derive insights.

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.