Job Title: Enterprise Content Management Director
Vacancies: This posting is for 1 new role.
Location: Ottawa, ON | Calgary, AB | Vancouver, BC | Montreal, QC | Halifax, NS | Toronto, ON (Detailed office location information can be found by visiting this link: )
Work Model: Hybrid Work Model
Salary Band: 8 ($96,000 - $144,000 CAD)
This is a full-time, 1-year contract.
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.
It takes a society.
MAKING AN IMPACT
The Enterprise Content Management Director (ECM Director) leads the implementation of CCS’s Enterprise Content Strategy and Roadmap to build scalable, sustainable content operations systems and processes as it works toward achieving a mature content operations model.
This role is critical in creating awareness and excitement across the organization, communicating progress, supporting change management and transitioning the strategy from project-based governance to ongoing operations. It also collaborates closely with leads of other Accelerated Digital Roadmap initiatives—particularly data—to align content and data standards that enable integrated, personalized, and AI-ready digital experiences.
This role will report temporarily to the VP, Cancer Information and Policy who is the business lead for the Enterprise Content Strategy (ECS) at CCS.
WHAT YOU’LL BE DOING:
Leadership and implementation:
Iterate content strategy and plan based on changing organizational priorities and insights or updated user journeysEnable and support business adoption and optimization of centralized ECS platforms in collaboration with tech and business leadsImplement processes and leverage technology and automation to optimize content workflows and performanceOnboard and support business areas adopting enterprise content capabilities to improve operational workflowsCreate and maintain project plans, dashboards, risk registers, and maturity roadmaps for continuous content operations program improvementContent alignment, governance and performance:
Establish content governance model and framework, and lead a cross-functional content governance committee to optimize the end-to-end flow of content from creation to deliveryDefine enterprise roles and responsibilities at both enterprise and team levelsEstablish enterprise processes for content creation, management, and archiving to ensure compliance and qualityHelp transform journey maps into content operationsOversee enterprise content audits to assess structure, reuse, and metadata readiness, using findings to guide governance, standardization, and alignment with content strategy goalsStandardize metadata, taxonomy, templates, and optimize workflows, content models and authoring guidesCollaborate and define enterprise content KPIs (e.g., implementation and adoption progress, content optimization and efficiency) to make evidence-based decisions and support teams in tracking their own specific content goalsEstablish and support maintenance of shared content libraries of reusable assetsEnsure content operations are compliant with AI, copyright, accessibility, and other regulatory standardsEnsure transparency and accountability by tracking progress against portfolio milestonesCollaboration, stakeholder engagement and change management:
Act as a trusted partner across business and technology stakeholdersAlign all teams to shared enterprise content goals and facilitate regular strategy reviews across departments to ensure strategic alignment and performance monitoring, while also enabling teams to tailor content for specific audiences and channelsCollaborate with data governance, personalization, UX, omnichannel, and localization leads to optimize content for all business areasDevelop or provide training for new processes and tools to build a strong…
