IT Desktop Support

Reporting to the Director, Computer Services, the IT Desktop Support role is responsible for desktop support relating to the administrative computing needs of the faculty and staff of NSCAD University. This includes designing and implementing support and training programs, assisting with the procurement of computer hardware and software, and providing administrative support for the Computer Services Department.

Responsibilities

Support the University's administrative computing needs, including the installation of hardware and software on university-owned equipment for staff and faculty.

Provide ongoing hardware support and desktop application support for administration on both Windows and MacOS operating systems.

Develop and maintain procedures and documentation for end user training.

Implement support systems and process improvements by assessing current situation, evaluating trends and anticipating requirements.

Provide administrative support functions for Computer Services, including document management, purchasing and expense tracking.

Provide back-up support to the Director, Computer Services and other department members as needed.

Qualifications

A Degree or Diploma in computer services and a minimum of 3 years of experience working in IT in a support role is required. A equivalent combination of education or experience may be considered. Knowledge of computer software and hardware in a mixed environment (MacOSX and Windows) is required. Basic networking for desktops, laptops and personal devices is required.

Experience with minor computer maintenance, repairs and upgrades is considered an asset.

Experience with data management, backup and archival processes is an asset.

About NSCAD University

NSCAD University and Halifax are in Mi'kma'ki, on the ancestral and unceded territory of the Mi'kmaq Nation. NSCAD University is committed to reconciliation and to building respectful relationships with Indigenous peoples and with the African Nova Scotian communities that have been enriching this region for 400 years. As a small school with three urban campuses, and programs across a range of fine arts, craft, design, and media arts, NSCAD University is an incubator for talent and an active contributor to the arts scene in Canada's fastest-growing city.

Since 1887, NSCAD has been a leader in visual arts education in Canada, with distinguished alumni building careers all over the world. This is an exciting time to join us, as we have recently welcomed a cohort of 10 BIPOC faculty members who bring valuable perspectives, ways of thinking, and lived experience to all of our work, and as we look forward to a consolidated waterfront campus in 2030.

Other Information

Applications should be sent via the Career Beacon website. Applications should include a cover letter and detailed CV.The Final date to receive applications is November 10, 2025. We appreciate all applicants, however only those selected to move forward in the competition will be contacted. This position is being advertised internally and externally concurrently. Bargaining unit employees for NSGEU Local 82 are given first consideration.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents of Canada will be given priority in this search. NSCAD University is committed to employment equity and actively encourages applications from members of equity-seeking communities, including Indigenous persons, racialized individuals, persons with disabilities, women, and people of all sexual orientations and gender identities/expressions. We welcome all candidate who would contribute to the diversity of our community.