Manager, Client Implementation; Trade

Position: Manager, Client Implementation (Trade)

Job Description

What is the opportunity?

The RBC Manager, Client Implementation (Trade) role is your opportunity to become a critical member of the Implementation and Integration team, where you’ll drive exceptional client experiences for highly sophisticated businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for core trade products. This includes tailored planning, disciplined project oversight and proactive communications with business clients.

This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering an exceptional client experience. Previous work experience in the financial services industry with a focus on trade finance and a high level of comfort interacting with clients are important for success in this role.

What will you do?

• Develop a deep understanding of the core trade product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs.
• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.
• Lead multiple implementation cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations
• Effectively engage partners for critical activities in support of the implementation process.
• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements.
• Facilitate a seamless transition to servicing partners upon completing implementation, ensuring clients have clarity and confidence in their products, services and available support.
• French Language preferred

What do you need to succeed?

Must-have

• Minimum 3 years of demonstrated excellence in a financial service role that involved client interactions focused on trade finance and/or leading projects
• Strong critical thinking, communication, and collaboration skills
• Demonstrated proficiency in business acumen and ability to provide meaningful advice
• Proven track record of delivering an exceptional client experience
• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications)

Nice-to-have

• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA,
  
  B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model

Additional Job Details

Address:

16 YORK ST:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

I
nclusion and Equal Opportunity Employment

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