Operations Support Analyst
Job in
Halifax, Nova Scotia, Canada
Listing for:
Jazz Aviation
Full Time
position
Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Job Description - Operations Support Analyst (YHZ
-
The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception:
Some positions may remain posted for applicant evaluation on an as needed basis. Please note that job postings will in general remain posted until such time as the position is filled.Operations Support Analyst
Primary Location
:
CA-NS-Halifax Job Type:Permanent
Shift: Shift Work
Number of Openings
:1
About Us:
Jazz Aviation is Air Canada’s primary regional partner and an integral part of Air Canada’s strategy and North American market presence. Jazz is a proud Air Canada Express operator providing service across North America.
The Opportunity:
Support Critical Systems That Keep Us Moving:
Join an award-winning team and make an impact! As an Operations Support Analyst at Jazz, you will play a critical role in supporting the reliability and performance of our Operational and Business Critical Systems. You’ll work hands-on with cutting-edge technologies, supporting servers, networks, storage, and flight systems that keep Canada’s largest regional airline running smoothly. This is your opportunity to grow your career, collaborate with industry experts, and contribute to the success of a company recognized as one of Canada’s Top Employers.
If you’re passionate about technology and thrive in a dynamic environment, we want you on our team!
In this role, you’ll work shifts onsite at our Halifax headquarters while providing 1st and 2nd tier support to IT Infrastructure Services, including but not limited to:
End-user computing devicesWide-area and local-area networksServers and storage systemsBackup softwareCitrix environmentsFlight system applications and associated technologiesKey Responsibilities:
Monitor, manage and maintain Operational and Business Critical Systems. This includes Applications, Servers, Storage, Networks; as well as any related technology required to provide the services delivered by IT department.Monitor, manage, and provide second tier support for hardware and software of Priority Systems to maintain the health and stability of the Production Environment.Monitor and manage data backup solutions and media retention schedules.Record and process requests in the ITSM software.Participate in department meeting and encourage ongoing teamwork in meetings, open dialogue, team challenges and informal collective experiences.Provide all levels of technical support from critical to low priority for our customers, including but not limited to, desktops, laptops, peripheral devices, mobility devices and software.Involved in projects related to operational software and hardware systems.Author, maintain, and communicate operational documentation, procedural documentation, and information to ensure timely and efficient response to issues.Provide information relating to business continuity/disaster recovery, respond to and mitigate of equipment and software and hardware malfunctions, standard practice and training guidelines.Provide after Business hours 1st tier and 2nd tier problem resolution for IS services.Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.Other related duties as assigned.Qualifications:
Education
University Degree or Technical College Diploma in Computer Science with strong technical skills is preferred.Any certifications from Cisco, CompTIA, Microsoft are an asset.Skills
Minimum 3+ years related work experience in an Information Systems environment with demonstrated problem-solving skills is assetIntermediate level of experience and knowledge in IT infrastructure, end-user computing environments, and telecommunicationsExcellent customer service and interpersonal skills.Ability to multitask and manage time effectively.Experience
Knowledge and experience supporting enterprise applicationsKnowledge of Microsoft cloud solutions including Microsoft 365, and Azure active directory administration will be an asset.Basic knowledge and experience in IT infrastructure and systems…
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