Non-Insured Health Benefits Analyst

Non-Insured Health Benefits Analyst

For further information on the organization, please visit

Closing date: 3 March 2026 - 23:59, Pacific Time

Update:
* Amendment to closing date:
March 3, 2026.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

IMPORTANT:
There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for.

These positions support hybrid work, offering the employee an opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the ongoing objective to balance operational requirements with employee individual circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariat’s “Direction on prescribed presence in the workplace” (). As of September 9, 2024, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements.

Duties

You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have;

such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!

Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health

Intent of the process

A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

EXPERIENCE

Experience responding to client or provider enquiries.

Experience researching information or resolving problems in a customer service environment.

Experience in using one or more of the following: word processing programs, spreadsheet…