Senior Service Designer; FTC

End Date

Wednesday 17 December 2025

£76,194 - £89,640

We support flexible working –  for more information on flexible working options

Hybrid Working

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Senior Service Designer (12-Month FTC)

Halifax or Leeds or Manchester

£76,194 - £89,640

Full-Time

12-Month Fixed-Term Contract

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

We’re looking for an experienced Service Designer to join our Colleague Channels Platform and lead an Experience Design squad. This is a unique opportunity to define and enhance the journeys in which support both colleagues and customers as we reimagine and evolve the end-to-end experience during this pivotal time.

We need someone who can work effectively with Product Owners, Customer Journey Managers, Researchers and fellow designers to take propositions from concept to reality.

• Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.
• Collaborating closely within the multidisciplinary team of designers, product owners and engineers.
• Driving the strategic vision for our colleague channels platform, facilitating collaboration across organisational boundaries. You will ensure that every decision is guided by colleague, customer, and market insight, shaping and enhancing propositions and services that deliver real value.
• Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.
• Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.
• Researching and documenting current state services and experiences, and prototyping future state services.
• Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
• Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.
• Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.

Experience in a range of research and design methods, including at least some of the following, is critical:

• Design Thinking
• Customer Journey Mapping
• Service Blueprinting
• Contextual Enquiry
• Stakeholder Interviews
• Insight and Horizon Scanning
• Persona and Archetype Development
• Co-creation, Ideation and Storyboarding

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related…