Commercial Coordinator

Commercial Coordinator
Who We Are at Drive De Vilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

Are you highly organised, commercially aware, and passionate about delivering an exceptional customer experience? We’re looking for a proactive and confident communicator to join our team as a Commercial Coordinator, supporting the growth of our UK Private Provider & Community business areas.

In this role, you will work closely with our external sales teams, customers, and internal departments to ensure orders, pricing, and service activities run smoothly. You’ll play a key part in maintaining accurate and timely order information, resolving customer queries, and supporting the delivery of outstanding service levels across this growing business area.

Key Responsibilities

Cleanse and validate all incoming orders with accurate product codes and pricing for timely processing.
Work with customers and Business Development Managers to resolve order queries within 48 hours.
Prepare and distribute Back Order reports in line with customer requirements and deadlines.
Proactively resolve issues such as stock shortages, delivery delays and damaged goods.
Support the National Community Sales Team with updating price lists, proposing product alternatives, and attending weekly customer TEAMS meetings.
Follow up on all customer enquiries, including quotes and CCAs, within 24 hours.
Provide clear, professional communication via phone and email to support a seamless customer experience.
About You

You’ll bring a can‑do attitude, excellent organisation skills, and a proactive approach to problem solving. With experience in customer solutions, customer service or sales support, you’ll feel confident discussing commercial product offerings and building effective working relationships. You will be methodical, detail‑focused, able to prioritise effectively and comfortable working both independently and as part of a team.

Why You'll Love Working With Us

We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.

Here’s what you can look forward to, beyond the salary:

Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
Pension Scheme – Helping you plan for a secure future.
Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
Bike2

Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
Free Onsite Parking – No stress, no extra cost.
Long Service Recognition – We celebrate your loyalty and contributions.
Staff Discount – Enjoy great savings on our products.
Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.

* Eligibility for some benefits depends on length of service

Equal Opportunities Statement:

At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.

We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note:

All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.

-(Apply online only)