Application Support Specialist

Job Title: Application Support Specialist
Vacancies: 1
Location: Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton).
Work Model: Hybrid Work Model
Salary Band: 5 ($56,000 - $84,000 CAD)

The Canadian Cancer Society is committed to supporting those affected by cancer across Canada. The Digital Strategy & Technology team focuses on digital transformation, enhancing fundraising capabilities and user experience through innovative solutions.

• Collaborate with development teams to perform QA testing, identify bugs, and ensure new features meet quality standards.
• Create and maintain technical documentation, support procedures, FAQs, and knowledge base articles.
• Provide training sessions and resources to end users to improve application proficiency.
• Monitor application performance and system alerts to proactively resolve potential issues.
• Follow best practices in maintenance, configuration, development, QA, data integrity, and root cause analysis.
• Provide technical assistance troubleshooting Salesforce, app integrations, tools, and plugins; coordinate with DAS teams, stakeholders, and vendors.
• Support other Salesforce roles (administrators, analysts, data scientists).
• Use the ticket system to update the knowledge base and document design processes.

• Define solution requirements and align with business goals before implementation.
• Assess and manage vendor capabilities; negotiate terms for cost-effective solutions.
• Assist with lifecycle management of solutions, including upgrades, integrations, and retirement planning.

• Plan, test, and deploy application upgrade projects.
• Coordinate legacy system migration activities.
• Manage integration projects between CRM and third-party applications.
• Drive automation initiatives to reduce manual tasks and improve efficiency.
• Assist in vendor evaluation and onboarding for new application solutions.
• Promote diversity, inclusion, belonging and equity by ensuring all staff feel represented, valued, and heard.
• Other duties as assigned.

• Experience supporting enterprise applications in complex environments with technical, operational, and solution-based projects.
• Proficient in system and application architecture, troubleshooting, support, and developer tools.
• Salesforce Administration Certification.
• Experience with Salesforce administration, development tools, Experience Cloud, NPSP, and NPC.
• Experience with external vendors and Agile/Waterfall projects; proficient in Azure Dev Ops, Jira, or Asana.
• Strong understanding of ITIL processes (change, incident, problem management); knowledge of web application support.
• Familiarity with Palette, Net Suite, Form Assembly, Oracle PBCS, Live Chat, RDPWin, Novus, and Crystal Reports is an asset.
• Working knowledge of Apex, .NET, HTML, and JavaScript is an asset.
• Non-profit experience is an asset.
• Bilingualism (French/English) is preferred;
  French is an asset.
• Other may apply.

CCS offers impactful opportunities to transform lives, with a competitive salary, benefits (paid parental leave, family sick time, health insurance), and a fulfilling work environment that values diverse experiences.

Submit your resume, cover letter, and salary expectations by January 9, 2026. Only candidates selected for an interview will be contacted.

CCS is dedicated to employment equity and encourages applications from all qualified candidates. Accommodation will be provided as requested during recruitment. Employees are not permitted to smoke in or around CCS premises.

We collect personal information to evaluate your candidacy, contact you, and generate recruitment reports. Selected candidates will have information used for pre-employment checks. Contact  or visit  for details.

AI tools may assist with screening, but all hiring decisions are made by people. AI outputs are reviewed and approved to ensure fairness.

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