Networking II

Apply for the Networking II role at Compucom
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Compucom Systems, Inc. provides end‑to‑end IT managed services to enable the digital workplace for enterprises, mid‑size and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that act like an owner, do the right thing, and have fun doing it! We’re looking for a Networking Engineer to join our team.

This position is onsite in Hamilton, ON.

• Administer network equipment for phone connectivity, assist with hardware and software upgrades, and resolve incidents escalated by Networking I support or customers following documented guidelines.
• Be available for on‑call duty.
• Perform cabling and patching within closets and data centres.
• Conduct remote testing and triage to validate alerts, events, and incidents.
• Contact customer helpdesk or end users and guide advanced triage/troubleshooting to isolate network issues to hardware, cabling, or transport.
• Troubleshoot and resolve higher‑level network issues that are not localized to single sites.
• Serve as the technical point of contact for customers and the L1 team, escalating with vendors/customers and troubleshooting with their specialists to resolve critical, escalated, chronic, or aging issues.
• Perform triage and troubleshooting with field engineers during site visits and vendor meetings to identify and resolve advanced device hardware, configuration, and/or software/IOS/Nexus issues.
• Conduct and provide RCAs to customers for major incidents, critical escalations, and chronic/repetitive issues.
• Escalate issues for Level 3 support per documented guidelines.
• Support testing, implementation, and validation for change management.
• Provide analytical support for problem‑management activities performed by Level 3 support.
• Contribute to documentation and knowledge articles.
• Participate in technical panels for hiring Level 2/3 associates.
• Participate in technical aspects of service transitions.
• Monitor network performance and troubleshoot problem areas as needed.
• Allocate time and tasks in the Time Reporting System.
• Perform other duties as assigned.

• 2+ years of experience.
• Cisco firewall experience is a plus.
• Some experience in project management.
• Incident ticketing systems (e.g., Remedy, Service‑Now) required.
• Experience with Cisco, CheckPoint, Cisco ACI, Cisco ISE, routers, switches, APs, wireless controllers, load balancers, site‑to‑site datacenter, and closet patching/cabling.
• Provide samples of each.
• Strong troubleshooting skills on routers and switches for both LAN/WAN topology and wireless.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

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