Auto Claims Advisor

Work Location

Hamilton, Ontario, Canada

35

TD Insurance

$49,050 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business:
General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number‑one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.

TD Insurance Auto Centre Teams provide a ‘one stop shop’ for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long‑lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.

We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.

You will represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.

• Support customer claims from start to finish: arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non‑preferred shops)

• Research coverage scenarios and apply this knowledge to customer claim files
• Learn and demonstrate our customer‑centric and strategic objectives while contributing to TD Insurance Group’s deliverables

• Be available to greet and welcome customers as they arrive at TD Auto Centres
• Every case is…