Case Manager; Personne gestionnaire de cas-Bilingual

Position: Case Manager (Personne gestionnaire de cas)-Bilingual

Case Manager (Personne gestionnaire de cas) – Bilingual

Join the Workplace Safety and Insurance Board (WSIB) to support workers and employers when injury or illness happens B is a leading insurance organization covering over five million people in more than 300,000 Ontario workplaces.

About the Opportunity:
Case Manager

As a Case Manager, you’ll guide injured workers and employers through the claims process, making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties.

What You’ll Do

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers.
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently.
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes.
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed.
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities.
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work.
• Identify and address barriers to recovery and return to work, leveraging resources and expertise as required.
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner.

Who You Are

• Sound decision‑making skills and the ability to weigh complex information.
• Exceptional verbal and written communication with empathy and clarity.
• Adaptability to evolving situations and client needs.
• Strong teamwork and collaboration within multidisciplinary teams.
• Demonstrated ability to follow through and deliver results.

What You Will Bring

Education

• University completion at undergraduate level.

Experience

• Two years prior experience in adjudication or case management and customer service.
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy, and laws.
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual’s needs to promote optimal outcomes.

Education equivalency and experience equivalency policies apply as described above.

Compensation and Benefits

• Salary Grade: 213 – From $97,184.05.
• Competitive salary and, where applicable, a bilingual language bonus.
• Health, wellness, and defined benefit plan.
• Recognition and opportunities for career growth through continuous learning.

Work Arrangement

In‑office work arrangement up to 5 days a week beginning in 2026.

Location Opportunities

Permanent bilingual and unilingual opportunities in the following office locations, listed by city and language availability.

• Guelph – Unilingual / Bilingual
• Hamilton – Unilingual / Bilingual
• Kingston – Unilingual / Bilingual
• London – Unilingual / Bilingual
• North Bay – Unilingual / Bilingual
• Ottawa – Unilingual / Bilingual
• Sault Ste. Marie – Unilingual / Bilingual
• St. Catharines – Unilingual / Bilingual
• Sudbury – Unilingual / Bilingual
• Thunder Bay – Unilingual / Bilingual
• Timmins – Unilingual / Bilingual
• Toronto – Unilingual / Bilingual
• Waterloo – Unilingual / Bilingual
• Windsor – Unilingual / Bilingual

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Public Safety, Government Administration, and Insurance

Equity, Diversity and Inclusion

WSIB is committed to equity, diversity and inclusion. All employees are expected to foster a respectful workplace and to maintain public trust. WSIB follows barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are encouraged to disclose any reasonable accommodation needs.

EEO Statement

WSIB is an equal opportunity employer. All qualified applicants, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, disability, or veteran status, are encouraged to apply.

#J-18808-Ljbffr